Here at Ayers and Graces we take great pride in ensuring that all our orders and deliveries are handled by only the most professional people and dealt with carefully and efficiently. All of our products are thoroughly checked before they are dispatched and we will only use a tried and tested method to ensure that your order reaches you in perfect condition.
Delivery times vary greatly depending on the size of the item that is being ordered. Some of our smaller picture frames can be sent via Royal Mail or with an overnight carrier. Our larger items are privately couriered and will therefore take a little longer. Delivery is almost always within just a few days but within 14 working days for very large items. Please Note, to be able to offer a free delivery service all of our products are carried by one driver. If you have ordered a very large mirror please ensure that somebody is available to assist him with the offload at the time of delivery.
Some of our smaller items are available with the option of a ‘timed delivery’ on a day of your choice (this would incur a small surcharge). If this service is available for the product/s you are ordering, the option along with the additional cost will be clearly displayed at checkout. If a specific delivery date is required and the option is not available at checkout, please feel free to contact us in the office. We will then do our best to help.
Please Note. Deliveries are based on customer addresses located on the UK Mainland, as far north as Glasgow. Although we are able to deliver to most areas of Scotland, if you are located north of Glasgow or off of the mainland, please contact us to check whether we are able to deliver before placing your order.
You are welcome to collect your purchases from Ayers and Graces warehouse. Collections are by appointment only so please call or email ahead of time to ensure that your item is prepared ready for collection. If we are not informed beforehand, there is a risk that we may not have your goods ready for you to take away.
Please also ensure that the vehicle you are using is large enough to carry your item safely.
Please see our Contact Us page for our collection address details.
Please Note. All deliveries are to the ground floor only.